Service Agreements

Ensure peak performance and protect your instrument with comprehensive coverage designed to give you peace of mind.

At Leica Biosystems, we view Service and Support as an essential part of optimizing your lab’s performance. Allow our extensive network of Field Service Engineers, Applications Specialists and dedicated Support Representatives provide you with end-to-end assistance through your instrument’s lifecycle

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By choosing Leica Biosystems to service your equipment, you receive:

Manufacturer Certified Engineers

Leica Biosystems Engineers and Applications Specialists receive training throughout your product’s lifecycle to guarantee maintenance to manufacturer specifications

Manufacturer Parts Only

Your equipment will only have manufacturer parts, covered by a 12-month warranty when installed by a Leica Biosystems Engineer

Custom PM schedule

You will receive preventative maintenance on a proactive schedule – we’ll reach out when it’s time for your PM

What’s included with each level of service?

	Bronze	Silver	Gold
Technical Support Direct access to our technical experts during business hours
On-Site Priority Scheduling Scheduling priority for on-site service requests
On Site Service Direct access to our technical experts during business hours
1 PM Per Year - Prescheduled 360 degree maintenance to maximize instrument performance
Comprehensive Service Inspections (CSI) CSI performed at each service visit to mitigate potential errors before they occur
Field Application Specialist Support included Utilize our extensive network of field application specialists for specialized instruments
Replacement Parts Manufacturer replacement repair parts included at no extra cost
2 PMs Per Year - Prescheduled Additional maintenance available for specialized instruments & high-volume labs

When reviewing your service options, consider the overall value of the service agreement – parts access & guarantees, life of your instrument, time to repair, uptime, security, and compliance. Leica Biosystems Engineers receive continuous education on the latest procedures to keep your device running at peak performance.

Hold your service technicians to the same standards you hold your equipment.

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